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FAQ for clients


You are in the middle of your coaching process with the chatbot and need help?
Find help in the FAQ


1. Who is my coach?

Our coaching solution is based on digital self-coaching. An intelligent web-based chatbot supports you in your reflection and encourages you to develop your own solutions. The coaching modules however a created with love from trained coaches - either evoachees or the coach you are working with who provided you with the access link.

2. How does digital self-coaching work?

Digital self-coaching works with automated chatbots. Various coaching questions and methods help to create a self-reflection process in you. It can be used either to prepare or reflect coaching session with a human coach or replace sessions in case the coaching concern is clearly defined.

3. Is there a possibility to talk to a human coach as well?

Our coaching approach is based on hybrid coaching - so depending on the package you booked, your coach will offer you 1:1 sessions to reflect your digital coaching or rely on pure self-coaching. Companies are welcome to link the evoach offering with other coaching offerings, such as an (internal) coach pool or peer coaching.

4. What are the advantages of digital self-coaching?

The advantages of digital self-coaching are primarily the price, the time required, the availability independent of space and time, and the scaling. Digital self-coaching can help establish a coaching culture in the company. And in some cases it may develop higher coachability in people who are not yet open to human coaching.

5. How do I open a chat or a coaching session?

When you first use evoach, you will receive a coaching invitation from your coach, who will invite you to start a session. To start a coaching session, you need to register and/or log in to your account in our web application and select a reflection topic. The chatbot will then start the conversation. 

6. When does it make sense to start a coaching session?

You should start a coaching session in a calm moment and environment when you have received an invitation from your coach. You can also start a solution coaching with one of our standard modules as soon as you have a topic or problem you want to solve. 

7. How often should I start a coaching session to see a result?

Since you deal with a specific concern in each session and define a corresponding solution path for it, you will already see a result after the first session. Your personal development process is individual and depends on the person. However, it is important to stay on the ball and to actively implement the developed solution.

8. Do others have access to my chat with the chatbot?

No one but you has access to your chat. However, there is the possibility to share the coaching results with your coach. We are planning to also implement sharing for peer groups, but that is not available yet. 

9. What happens to the results from the coaching session?

The results of the coaching session are your solution steps. You can use them as a solution approach for yourself, or as preparation for your next coaching, 1:1, development conversation or team meeting.

10. What about data protection? Do I have to invent fake names?

You are completely protected in your chat room. No chat data will be stored or shared. You can still use other names in the chat if you feel more comfortable doing so.

​11. What does evoach offer besides the digital coaching modules?

evoach has a podcast format "The Future of Coaching" that is available on all popular platforms, such as Spotify or Google Podcast. Every other Wednesday, we invite coaching experts and HR practitioners to debate the future of business and team coaching together. On our website you will also find exciting tips and tricks on coaching and agile ways of working in our blog and as download files.

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